Chicago Defender Seeks Senior Account Manager to Drive Event and Digital Sales Growth

Senior Account Manager

The Chicago Defender

Job Overview

The Chicago Defender, a historic and influential digital publication serving the African American community, is seeking a dynamic and experienced Senior Account Manager to join our sales team. This role will focus on selling events and digital marketing solutions. The ideal candidate will have a proven track record in sales, exceptional client relationship skills, and a passion for driving revenue growth.

Key Responsibilities

• Client Relationship Management:
  • Serve as the primary relationship owner for an assigned group of top-tier client accounts.
  • Develop and maintain strong, long-lasting client relationships.
  • Ensure clients derive maximum value from our events and digital marketing services.
• Sales and Revenue Growth:
  • Identify and pursue new business opportunities within existing accounts.
  • Develop and implement strategic plans to manage and grow accounts.
  • Meet and exceed sales targets and performance metrics.
• Event and Digital Marketing Sales:
  • Sell and promote The Chicago Defender’s events and digital marketing solutions.
  • Prepare and deliver effective client presentations and proposals.
  • Coordinate with internal teams to ensure successful execution of client campaigns.
• Client Satisfaction and Retention:
  • Drive client retention, renewals, and upsells.
  • Provide superior customer service and ensure client satisfaction.
  • Address client issues and resolve them promptly.
• Reporting and Analysis:
  • Prepare and deliver regular status and results reports to clients and internal teams.
  • Analyze campaign performance and provide insights for improvement.
  • Manage customer activity using CRM tools for maximum efficiency and visibility.

Qualifications

• Experience:
  • Minimum of 7 years of experience in sales, account management, or a related field.
  • Proven experience in managing large account portfolios and achieving sales targets.
  • Experience with media sales is highly preferred.
• Skills:
  • Strong analytical skills and business acumen.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to work collaboratively with internal and external stakeholders at all levels.
  • Proficiency in Microsoft Office.
• Education:
• Bachelor’s degree in Business, Marketing, or a related field is preferred.
• Key Attributes
  • Dynamic Personality
  • Able to effectively engage and influence a variety of audiences.
  • High energy, ambition, and a will to succeed.
• Organizational Skills:
  • Ability to prioritize multiple responsibilities and balance client deliverables with internal obligations.
  • Detail-oriented and highly organized.
  • Problem-Solving:
    • Ability to identify and solve problems efficiently.
    • Adaptability and motivation to drive continuous improvement.

Why Join The Chicago Defender?

The Chicago Defender has a rich history as a voice for the African American community and continues to evolve as a digital-first publication. Joining our team means being part of a legacy of excellence and contributing to a mission-driven organization that makes a difference. We offer a collaborative work environment, opportunities for professional growth, and the chance to be part of a storied institution.

If you are a passionate and solution-oriented sales professional with a drive for achieving goals and maintaining great client relationships, we would love to hear from you.

To inquire about this job, contact dlewis@realtimesmedia.com or 312-225-3766.

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